Terms of service

Terms of Service – SyrupVox
Last updated: 16 October 2026

1. Who we are
The store syrupvox.com ("SyrupVox", "we", "us") is operated by Mătășel Dario Sebastian, Drumul Lăpuș 94D, 013912 București, Romania. E-mail: dariosebastianinq@gmail.com.
A company is being registered to take over the store; its details will be published on this page once registration is complete.

2. Scope
These Terms apply to all purchases made on syrupvox.com. By placing an order you accept these Terms, our Refund Policy and our Privacy Policy. If you are a consumer, nothing in these Terms limits the mandatory rights you have under the law of the country where you live.

3. Products
We sell digital products: audio plug-ins (such as Syrup and Syrup Master), presets and related downloads. They are delivered electronically, by e-mail and through the Syrup Hub app, right after payment. No physical item is shipped.
System requirements are listed on each product page. Please check them before buying.

4. Prices and payment
Prices are shown in US dollars (USD) and include any taxes we are required to charge. If your card is in another currency, your bank converts the amount and may charge its own fees.
Payments are processed by Shopify Payments. We never see or store your full card number.

5. How the contract is made
The contract is concluded when you press the payment button in checkout and the payment is confirmed. You receive an order confirmation by e-mail.

6. Licence
When you buy a plug-in, you receive a personal, non-exclusive, non-transferable licence to use it on the number of computers stated for that product, for making music, including commercial releases.
You may not resell, share, rent, copy for others, reverse-engineer, or remove the licence protection of the software. Activation requires an internet connection and the Syrup Hub login sent with your order.
A lifetime licence has no time limit. A monthly licence runs while your subscription is active.

7. Monthly subscriptions
Monthly plans renew automatically every month at the price shown at checkout, until you cancel.
You can cancel at any time from your customer account or by e-mailing us. Cancelling stops all future payments; access continues until the end of the period already paid.

8. Right of withdrawal (EU/UK consumers)
For digital content not supplied on a tangible medium, the 14-day right of withdrawal ends once delivery has started, but only if you have expressly asked for immediate delivery and confirmed that you lose your right of withdrawal (Art. 16(m) Directive 2011/83/EU; Romania: OUG 34/2014, art. 16 lit. m). We ask for this consent before the product is added to your cart and confirm it in your order e-mail.
If this consent was not given, you may withdraw within 14 days of purchase by e-mailing us a clear statement, and we refund you within 14 days.

9. Faulty products
If a product does not work as described, contact us. We will fix it within a reasonable time. If we cannot, you are entitled to a price reduction or a full refund. These statutory rights for faulty digital content always apply, whatever else these Terms say.

10. Liability
We are liable without limitation for damage caused intentionally or by gross negligence, and for injury to life, body or health. Otherwise, our liability is limited to the price paid for the product concerned. Please keep backups of your projects.

11. Changes
We may update these Terms. The version published at the time of your order applies to that order.

12. Law and disputes
These Terms are governed by Romanian law. If you are a consumer living in another country, you also keep the protection of the mandatory rules of your country, and you may bring a claim in the courts of the place where you live.
Before going to court, please contact us at dariosebastianinq@gmail.com; we answer within 3 business days. Consumers in Romania may also contact ANPC (anpc.ro) and its alternative dispute resolution service (SAL).